File a complaint
TradeFred is dedicated to providing the highest-level of service. However, we understand that things can still go wrong at times.
If at any point you do not feel entirely satisfied, you can follow our complaints procedure below.
Our dedicated support network is available 24/5 and can usually resolve all issues immediately. If you prefer, you can also contact your account manager who will be able to discuss your concerns.
How to complain
You can also view our Complaints Handling Policy here.
Once our team has received your message, we will carry out a full investigation and provide our resolution as quickly as possible.
When we receive your complaint, we will issue you with the following:
- A unique case reference number
- An acknowledgement that your complaint has been received
- A final resolution within two months of receipt of your complaint
Should TradeFred be unable to deliver the final resolution within the designated timescale, we will contact you to explain the delay and provide further information about how long we expect our investigation will take. This additional period will not exceed three months from the date your complaint was sent to us.
In certain circumstances, TradeFred may request additional information to resolve your complaint. Please ensure you respond as soon as possible to prevent any further delay.