File a complaint
TradeFred works tirelessly to provide you with the highest level of customer service. However, we understand that, at times, things can still go wrong.
If you do not feel completely satisfied with the service you have received, there are several ways to contact our support team.
The vast majority of issues can usually be solved immediately by contacting our dedicated customer services team or your account manager. They will talk through your concerns with you, to bring the matter to a satisfactory conclusion.
To get in touch with our support team, click on the buttons below:
Online complaint form
In the unlikely event that our support team has not been able to resolve your issue, fill out the complaints form. Once we have received your message, we will conduct a thorough investigation and present you with their resolution promptly.
Our commitment to you
Once TradeFred receives your complaint, we will send you the following:
- A unique case reference number to help you track your complaint
- An acknowledgement that we have received your complaint within five working days
- Our final resolution within two months of your complaint being received
In the event that TradeFred is unable to deliver its final resolution within the stipulated timeframe, we will contact you to explain the reason for the delay and provide details of how long we anticipate our investigation will take. This additional period will not exceed three months from the date your complaint was submitted.
Please note that in some circumstances, we may request additional information to resolve your complaint. If this happens, please respond as soon as possible to prevent any unnecessary delays.